Exchanges

We are always ready to help you out with your exchange requests.
You can exchange your products within 14 Days and get your new products with FREE shipping.

Process:
You send your products back & Inform us about the shipping details
- We review the goods & Send back your new products without any Shipment fee.
Please follow the steps below in order to make your exchange:
  • Send your Request to support@sernes.co - with your Order Number and exchange reason. The reason is important for us to give you a better service.
  • Prepare your products & send them to our Warehouse ( find address below )
    • Please Ask for Return Address

    • IMPORTANT:
      In order to pay LOW shipping fees please write the package value UNDER 20 USD

    • Please also ensure your name and order number are included on or inside the package.

    • Provide us the tracking information 

    • Once your goods are arrived in our Warehouse and reviewed - We will inform you

    • Choose your new favorite Product in the fitting size & We ship it to you FREE

    • Please follow up your shipments.

        REFUNDS

        All items can be refunded within 14 days of receiving the order. To be eligible for a refund, your item must be unused and in the same condition that you received it.

        Please send us an email directly to support@sernes.co to notify us that you'd like a refund.

        Please retain the original delivery packaging, i.e padded envelope or box with address label still attached. Please note this MUST be provided for us to issue a refund in any circumstances. Please also ensure your name and order number are included on or inside the package.

        Once your return is received and checked, we will send you an email to notify you that we have received your returned item. 

        If your refund is approved (please see the exemptions and exceptions below), then a credit will automatically be applied to your credit card or original method of payment, within 3 working days.