Please write your name, delivery address and order number on the package somewhere so we can locate your order in our database to contact you once it arrives back.
All full priced items must be returned within 14 days of receiving the item. Please note sale items are final and are non-returnable so please choose carefully.
Please note, we do only offer store credits. However our store credits never expire and so there's never any rush to put the amount towards something you don't love.
Returned items are processed within 2-3 working days from us receiving your item/s. Once we receive your return, you will then be emailed with your store credit.
If you need help with sizing on a future order, please email us at firstname.lastname@example.org and we are always happy to help you out.
You’ll just need to cover the postage to send it back to us.
The items must:
- be received in original condition - unworn, unwashed, with all tags still attached. - no smell of perfume/deodorant so please take due care when trying on your order.
Please note that we cannot offer exchanges/returns on SALE items
Returned items not received in their original state will be automatically returned to the customer. SERNES staff reserve the right to reject a return if we conclude it is not in a new condition.
Due to the popularity of our range we cannot guarantee that we will have a different size in stock to exchange. For this reason any returns will automatically be issued as a Store Credit that will allow you to choose a different item or the same item, provided it is available.
All received items must be checked within 48 hours from delivery and any claim for faulty items must be done within this time of period.
Please also note that if you have earned Free Shipping - The shipping amount will decreased from your store credit.
IMPORTANT: Please create an account with the same e-mail to receive your store credit to your account